JILICROWN Privacy Policy Your Privacy Matters
At JILICROWN, we treat personal information with care and respect. This Privacy Policy outlines the types of information connected with your account, how it may be used to provide platform services, and the steps available for understanding our privacy practices.
How JILICROWN Privacy Comes First
These six principles guide the way JILICROWN approaches personal information across account access, payments, support and other member services.
Information Security
JILICROWN applies appropriate safeguards when handling personal information connected with the platform. Account access and payment activity should always be completed through the official website or supported mobile experience, using secure personal devices and trusted connections.
No Marketing Sale of Personal Data
JILICROWN does not present personal information as a product for marketing purposes. Information connected with your account is handled in line with the purpose for which it was provided and the privacy practices described on this page.
Your Privacy Choices
If you have a question about personal information linked to your JILICROWN account, contact Live Support for assistance. Our support service is available 24/7, and requests may be reviewed in line with applicable requirements and platform procedures.
Collecting What Is Needed
Information may be requested to support registration, account access, payment processing, customer service and responsible participation. Registration requires a username, password, mobile number and captcha, while other profile or payment fields may depend on the service being used.
Keeping Information for a Reason
JILICROWN handles account information according to operational, safety and applicable legal needs. The specific handling of information may depend on the account service involved and the requirements that apply to Philippine players.
Responding to Security Concerns
JILICROWN takes the protection of account and payment information seriously. If you notice unusual activity or believe your account may be at risk, contact Live Support promptly so the concern can be reviewed through the available support process.
Policy Contents
- 01 Introduction
- 02 Information We May Collect
- 03 How Information Supports the Platform
- 04 Applicable Privacy Requirements
- 05 When Information May Be Shared
- 06 Cookies and Similar Tools
- 07 Security Measures
- 08 Information Retention
- 09 Your Privacy Requests
- 10 Children and Age Restrictions
- 11 Changes to This Policy
- 12 Contact Support
About This Policy
This Privacy Policy is intended for users of the JILICROWN platform, including the website at jilicrown.quest and the supported mobile experience. It describes the privacy considerations connected with account use, games, promotions, payments and support. Please review this page carefully before using the platform. JILICROWN services are for Philippine adults aged 21 and above, and participation should remain responsible.
01 Introduction
JILICROWN understands that account registration and platform activity can involve personal details such as your name, mobile number, login information and payment-related data. The JILICROWN Brand Team, the Philippine Player Experience Team, provides this page to explain our privacy approach in a clear and professional way. For questions about your account or privacy concerns, Live Support is available 24/7.
We have written this Privacy Policy in clear, everyday English so it is easier to read and understand. We have kept legal terms to a minimum. If you need help interpreting any part of this policy, our support team is available 24/7 to assist you.
JILICROWN is an online betting and gaming platform for players in the Philippines. To provide account access, games, payments, support and related services, we may collect and handle certain personal information. This policy outlines the types of information involved, the reasons for using it, how it is handled, and the choices and rights available to you.
Our privacy commitment JILICROWN uses personal information only for the purposes explained in this policy. Should a new purpose arise, we will revise this policy and provide notice before applying the information in that new way.
02 Information We May Collect
JILICROWN may receive personal information through three primary channels: details you submit yourself, technical or activity information recorded when you use the platform, and information supplied by service providers that support functions such as payments.
| Information category | Typical examples | How the information is obtained |
|---|---|---|
| Identity information | Your full name, date of birth and identification details | Submitted by you during account registration or any required verification process |
| Contact information | Your mobile number and email address | Submitted by you when you register or update your account |
| Payment and financial information | GCash or PayMaya account details, bank transfer information and transaction history | Provided when you make a deposit, request a withdrawal or complete a payment-related activity |
| Technical information | Your IP address, device type, browser and operating system | Recorded automatically when you access or use JILICROWN |
| Platform activity information | Pages viewed, games opened, bets placed and the length of your session | Collected automatically through platform activity and analytics tools |
| Communication information | Support chat records and messages or emails sent to JILICROWN | Collected when you contact our support team or communicate with us |
JILICROWN does not ordinarily request sensitive details such as racial or ethnic background, political views, religious beliefs or health information. Limited health-related context may be relevant where it is voluntarily provided for a responsible gaming request, such as self-exclusion. Only share information that is necessary for the support you are seeking.
03 How Information Supports the Platform
Each type of information collected by JILICROWN should serve a clear operational purpose. We do not gather personal information without a relevant reason or retain it simply because it is available. The main ways we may use information are described below.
- Account administration We use the information needed to set up and maintain your JILICROWN account, support identity checks and help protect the security of your sign-in.
- Payment and transaction handling We use payment details and transaction records to support deposits and withdrawals through available methods, including GCash, PayMaya, bank transfer, Visa or Mastercard and supported cryptocurrency options.
- Customer assistance We use relevant account and communication details to answer questions, address concerns, review disputes and provide assistance through our support channels.
- Service improvement We may review platform activity in an aggregated or operational context to understand how players use JILICROWN and where the overall member experience may be improved.
- Security and fraud prevention We may use account, device and activity information to help identify suspected fraud, money laundering attempts and unauthorised access to an account.
- Responsible gaming: To review betting activity, support platform safety, and identify when a player may benefit from responsible gaming assistance.
- Legal compliance: To meet applicable legal and regulatory requirements, including obligations related to anti-money laundering controls.
- Communications: To deliver essential account updates and security notices, as well as promotional messages where you have chosen to receive them.
Marketing communications: JILICROWN sends promotional emails or SMS messages only when you have clearly opted in. You may withdraw your marketing preference at any time by contacting Live Support or following the unsubscribe instructions included in a marketing message.
04 Legal Bases for Processing
JILICROWN handles personal data only where a recognised legal basis applies to the relevant purpose.
- Performance of a contract: We process information needed to provide the JILICROWN services you request, including account administration, deposits, and withdrawals.
- Legal obligation: Certain information, such as identity-check records and transaction details, may need to be collected and retained to meet legal requirements, including anti-money laundering obligations.
- Legitimate interests: We may use technical and usage information to protect the platform, detect suspected fraud, and improve the member experience. This processing is limited to situations where our legitimate interests do not unfairly override your privacy rights.
- Consent: When processing is based on your permission, such as for marketing messages, you may change your mind and withdraw that permission at any time.
05 Data Sharing and Third Parties
JILICROWN does not sell personal data. Information is shared only when necessary for the purposes described in this policy and with parties expected to protect it under appropriate contractual or legal safeguards.
- Payment processors: Payment providers, including GCash, PayMaya, supported Philippine banks, Visa or Mastercard services, and cryptocurrency payment services such as BTC, ETH, or USDT, may receive the information required to complete deposits or withdrawals. Their own privacy terms may also apply to the data they process.
- Identity verification providers: If an identity check is required, submitted documents may be handled by an external verification provider. Such information is used for identity verification and related compliance purposes.
- IT and hosting providers: JILICROWN may rely on external infrastructure and hosting providers to operate the platform. These providers handle information on behalf of JILICROWN under arrangements intended to protect its security and confidentiality.
- Regulatory and legal authorities: Personal data may be disclosed to law enforcement agencies, regulators, or courts when disclosure is required under applicable law or a valid legal process.
- Responsible gaming organisations: In limited situations, information may be shared with responsible gaming support organisations when there is a serious concern about a player's wellbeing and the disclosure is appropriate.
No third-party marketing JILICROWN does not sell or share your contact information with outside advertisers or marketing firms. If you receive an unexpected promotional message that appears to represent JILICROWN, notify our support team straight away.
06 Cookies and Tracking
JILICROWN uses cookies and related tracking tools to keep the platform running, save your choices, and learn how visitors use the site. A cookie is a small text file placed on your device when you open a website.
JILICROWN may use the following cookie categories:
- Essential cookies These cookies are needed for core platform functions. They help maintain your active session and support essential security protections, including safeguards against cross-site request forgery. Essential cookies cannot be switched off through the platform.
- Analytics cookies These cookies provide insight into how players interact with JILICROWN, such as the pages they visit most, where they leave, and how long a session continues. The information is reviewed in an aggregated and anonymised form.
- Preference cookies These cookies save choices such as your selected language and display settings, so you do not need to apply the same preferences each time you return.
- Security cookies These cookies help identify and block suspicious behaviour, including automated bot activity and attempted unauthorised account access.
You can adjust cookie controls in your web browser. Turning off non-essential cookies should not prevent access to JILICROWN's main platform functions, although certain features may not perform as intended.
07 Security Measures
Keeping personal information secure is an important technical and operational responsibility for JILICROWN. We use layered safeguards designed to reduce the risk of unauthorised access, improper disclosure, or data loss.
- Information sent between your device and JILICROWN is protected with encrypted connections to help keep it private while it is being transmitted.
- Sensitive information held on JILICROWN systems, including financial details and identity documents, is protected with encryption while stored.
- Access to personal information within JILICROWN is limited to authorised staff who need the relevant data to carry out their assigned responsibilities.
- JILICROWN carries out security reviews and testing to help identify weaknesses and address potential risks.
- Team members who handle personal information receive ongoing training on data protection and secure information handling.
- JILICROWN maintains an incident response process so that appropriate action can be taken promptly if a security concern or data breach occurs.
Your role in security JILICROWN takes reasonable measures to protect your information, but account security also depends on you. Create a strong, unique password, keep your login details private, and contact us immediately if you notice possible unauthorised access.
08 Information Retention
JILICROWN keeps personal information only for the period needed to support the purposes explained in this policy, meet applicable legal requirements, and handle or settle potential disputes.
| Data type | Retention period | Purpose |
|---|---|---|
| Account and identity information | While your account remains open and for five years after closure | To meet legal and regulatory requirements |
| Financial transaction information | For seven years from the date of each transaction | To support anti-money laundering compliance |
| Customer support communications | For three years after your most recent interaction | To handle disputes and improve our services |
| Technical and platform usage information | For 13 months from the date it is collected | For platform analytics and security monitoring |
| Marketing consent records | Until you withdraw your consent, plus one additional year | To maintain evidence of consent |
Once the applicable retention period ends, we securely delete the information or anonymise it so it can no longer be connected to you personally.
09 Your Privacy Rights
You have several rights over the personal data JILICROWN holds about you. We treat every valid request seriously and aim to respond promptly, usually within 72 hours when the request is straightforward.
- Right of access: You may ask for a copy of the personal data JILICROWN holds about you. Any information we provide will be presented in a clear and easy-to-read format.
- Right to rectification: You may ask us to correct personal data that is inaccurate or incomplete. Basic account information can also be updated through your account settings.
- Right to erasure: You may ask JILICROWN to delete your personal data. Some information cannot be removed when we are legally required to keep it, including certain financial transaction records.
- Right to restrict processing: In certain situations, you may ask JILICROWN to pause the processing of your data, such as while we review a disagreement about whether the information is accurate.
- Right to data portability: You may request your personal data in a structured, machine-readable format, allowing you to provide it to another service provider where applicable.
- Right to withdraw consent: If JILICROWN uses your consent as the basis for processing, including for marketing messages, you may withdraw that consent at any time.
- Right to object: You may object to the processing of your data when JILICROWN relies on legitimate interests. We will stop the processing unless we can show overriding and compelling legitimate grounds.
To exercise any of these rights, please contact our support team through the available support channel [email protected]We may ask you to confirm your identity before handling your request.
10 Children and Age Restrictions
JILICROWN is for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. Anyone below this age must not use JILICROWN or submit personal information to us.
If we discover that personal data from someone under 21 was collected unintentionally, we will remove it and close the related account. If you believe a minor has registered with JILICROWN, please contact our support team [email protected] so we can review the matter and take suitable action.
For parents and guardians If you believe someone under 21 may be trying to access JILICROWN through a shared device, please contact our support team. Parents and guardians should also consider using device-level parental controls to help block access to gambling websites.
11 Changes to This Policy
JILICROWN may revise this Privacy Policy when our data practices, technology, legal obligations, or other relevant circumstances change. If an update is significant, we may notify you through the email linked to your account and place a clear notice on the JILICROWN platform.
The date shown at the beginning of this policy identifies the latest revision. Please check this page from time to time so you can remain aware of how JILICROWN manages and safeguards personal data. Where permitted, continuing to use JILICROWN after an update means you acknowledge the revised policy.
If a material change affects the way we use your personal data and applicable rules require your permission, JILICROWN will request your consent before putting that change into effect.
12 Contact Support
For questions, concerns, or requests about this Privacy Policy or the way JILICROWN manages personal data, please contact our team. Support is available 24/7, and privacy-related concerns are given appropriate attention.
- Email support [email protected]
- Live Chat Access this option inside the JILICROWN platform after signing in.
- Typical response time Privacy-related requests are generally reviewed within 72 hours.
Personal data requests To request access to, correction of, or deletion of your personal data, contact us through the available JILICROWN support channel. [email protected] Use the subject line "Privacy Request" and provide your registered mobile number so we can confirm your account details before handling the request.
Play at JILICROWN JILICROWN — A clear approach to protecting your personal data
You now have a clearer view of how JILICROWN approaches privacy. Review the policy carefully, keep your account details secure, and contact support if you need help with a personal data request. JILICROWN is for Philippine adults aged 21 and above, and all participation should remain responsible.
21+ only. Please play responsibly. View Responsible Gaming Options
